Refund Policy

Last updated: 31 October 2026

At Apex Active Wear we want you to love your training gear. This policy explains when and how you can get your money back for an order placed through our website or WhatsApp.

1. When you qualify for a refund

• The item arrived damaged, defective or faulty.
• You received the wrong item, size or colour from what you ordered.
• You returned an eligible item under our Return Policy and chose a refund instead of an exchange.
• Your order was cancelled before it was dispatched.

2. Items we cannot refund

• Opened or unsealed supplements (whey protein, creatine, electrolytes) for hygiene and safety reasons.
• Sports bras, gym shorts and leggings that have been worn, washed or have tags removed.
• Items damaged through misuse, normal wear and tear, or not following care instructions.
• Delivery fees, unless the error was ours.

3. How to request a refund

Message us on WhatsApp at +254 790 305 382 within 7 days of receiving your order. Include your name, order details and clear photos of the item and any damage.

4. How refunds are paid

Once we approve your refund, we send the money back through the payment method you used, usually M-Pesa, within 3–5 working days. If the item must be returned first, the refund is processed after we receive and inspect it.

5. Partial refunds

We may offer a partial refund for items returned with missing parts or packaging, or showing signs of use not caused by us.

6. Contact us

Questions about a refund? Chat with us on WhatsApp at +254 790 305 382.