Return Policy

Last updated: 31 October 2026

Wrong size? Changed your mind? You can return or exchange most items bought from Apex Active Wear by following the steps below.

1. Return window

You have 7 days from the day you receive your order to request a return or exchange.

2. Condition of returned items

• Unworn, unwashed and unused.
• Original tags attached and original packaging included.
• Free from stains, odours, perfume or pet hair.

3. Non-returnable items

• Opened supplements and consumables.
• Sports bras and underwear-style items once worn or with hygiene seals removed.
• Items bought on clearance or marked as final sale.

4. How to return an item

1. Message us on WhatsApp at +254 790 305 382 with your name, order details and the reason for the return.
2. We confirm whether the item qualifies and share the drop-off or pick-up details.
3. Send or hand over the item in its original packaging.
4. We inspect it and confirm your exchange, store credit or refund.

5. Exchanges

We gladly exchange items for a different size or colour, subject to stock. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

6. Return delivery costs

If we sent the wrong, damaged or faulty item, we cover the return delivery. For all other returns, including size changes or change of mind, you pay the return delivery cost.

7. Refunds

Refunds for returned items follow our Refund Policy.